Boost Your Emotional Marketing Potential
Posted by admin | Posted in Internet Marketing | Posted on 08-05-2010
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Why do people buy your product? If you stack up enough benefits to outweigh the costs of purchasing it, do you automatically close the deal? It doesn’t always happen, does it? Consumers are not calculating machines. They are soft, warm, breathing humans with emotions that assign meaning and personal significance to your products.
How do potential customers evaluate your products (or services)? How do they trade off various factors before deciding? How are their emotions involved in the process? Consumers–whether they realize it or not–use up to six categories of emotional criteria when they decide to purchase your product.
Technical criteria
Technical criteria relate to what your product does. Every product performs a function. It may also perform additional functions or have features that make it easier to operate or use. If your type of product has been around for a while, everyone assumes it will perform its basic function. Marketing battles are fought on the ground of extra features and ease of use.
Does your product perform its core function better, faster, or more smoothly than your competitors’ products? Have you enriched your product with additional features? Is your product easier to buy and simpler to operate?
Economic/sacrifice criteria
Economic/sacrifice criteria relate to price. Consumers live in an approach/avoidance world. Your product’s benefits are in a tug of war with its price and the effort it takes to purchase it. For most consumers, the psychological cost of paying for your product reduces their enjoyment of it. Several emotionally significant factors influence the maximum price you can charge for your product.
How closely does your product relate to the buyer’s needs? How unique is your product? Do you charge a “fair” price? Is paying the asking price socially acceptable for your customers?
Legalistic criteria
Consumers are also guided by what others demand or want. Some potential buyers must obey legal requirements and this loss of control may be frustrating. Consumers also feel obliged to consider the needs and desires of others, like their spouse or children.
Does your product help your customer comply with any legal requirements? Can your product be made more appealing to your customer’s children or spouse?
Integrative criteria
How does your product or service fit with your potential customer’s social group or personal identity? Consumers belong to social groups. They face potential embarrassment if they don’t conform. So they constantly try to strike a balance between group membership versus visibility and self-esteem. Any product or service that increases their self-esteem is emotionally satisfying.
